Sands Resort Hotel

Sands Resort access statement for guests with special requirements.

At Sands, we are committed to ensuring that all of our guests are given a warm welcome and their needs are catered for effectively. It is vital we make every effort to ensure we are aware of any guests who have any special needs or disabilities, in order to ensure that their stay at the hotel is as enjoyable as possible.

It is our aim that guests with special requirements do not feel that they are discriminated against in any way and they are welcomed in the same way in which we deal with all of our guests.

The Hotel
As you drive up to the hotel front entrance there is an unloading spot near the front door. A specified parking space can be provided on request.

The ground floor areas of the hotel are linked with ramps.

Hotel Accommodation
We have 9 ground floor bedroom Suites, the rest are situated on either the first or second floor.

We have a specifically designed disabled suite, which is easily accessible on the ground floor, all switches and sockets are approximately 70cm to 100cm above the floor for ease of reach. The bathroom has been specially designed and includes a roll-in shower with a seat. It also has a separate bathroom for non-disabled companions.

We have taken steps to keep these rooms available for as long as possible for guests with special needs so it can be offered when requested. However, we cannot always guarantee their availability.

Restaurant
Dining in the hotel restaurant is on one level. Our Restaurant Manager will be made aware of specific needs so that guests can be seated appropriately and we ensure that trained staff are readily available to assist them if necessary.

We can cater for a whole range of special dietary requirements including celiac, wheat/gluten free, vegetarian, diabetics, and also for guests who make us aware of any allergies they may have. If you do have a special requirement please let us know and we will do our utmost to provide you with what you need.

Swimming Pool
The main entrance to the swimming pool area is through the games room. For those who request it we can open the fire exit, which is accessible from the reception and leads directly into the swimming pool area. Staff are happy to assist wherever necessary including helping enter the pool itself if required.

Grounds and Garden
The hotel gardens can be explored via the numerous pathways.

Other Facilities
To assist us in ensuring the safety of all our guests in the event of emergency evacuation we would kindly ask guests to take the time to read the fire notice in your bedroom. We would ask that guests with any hearing impairments advise reception so that we can ensure that relevant staff are aware of their needs particularly in the event of a fire evacuation.

We can hire wheelchairs and other equipment given advance notice. Alternatively if you would like to order your own equipment we are happy to store it for your arrival.

We are happy to help in any way we can. If you have a requirement or require further information that we have not explained above please let us know and we will do the best we can to help.

Our childrens clubs are delighted to welcome children with special needs. There may be an extra charge where one to one care is needed.

If you haven't found the information you were looking for, please phone us on 01637 872864 or send an email to reception@sandsresort.co.uk.

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8-14 years £39
2- 7 years £28
0-1 years £15