Frequently asked questions

Here are the top questions that our guests ask when
staying at our hotel in Cornwall 

To make life a little bit easier we have listed all your most frequently asked
questions so that you already know about all the fantastic services available at
Sands Resort Hotel before your holidays in Cornwall.

At what time do you serve breakfast, lunch & dinner?holidays with children UK 
Our breakfast takes place from 7:30 am – 9:45 am (cooked food 7:30 
am – 9:30 am) and is served in the restaurant.

A selection of salads, panini, snacks, and lunch meals for children (sandwich, fruit and juice) can be purchased from our bar from 12:00 pm to 2:30 pm. Lunch is served in the restaurant or on a sunny day you can also lunch on our Harbour Terrace. Lunch times are subject to change during quiet times.

Children’s Teas take place from 4:45 pm – 5:45 pm and are served in the restaurant. Your children can then join the evening kids’ club or you can take advantage of our free baby listening service whilst you can dine as a couple from 7.30 pm – 8.45 pm.

Alternatively you can all dine together from 7:00 pm. – 7:30 pm. Seating for young family dining is between 7 pm and 7.30 pm OR for other diners from 7:00 pm – 8:30 pm. Last orders at 8.45 pm.

Do you serve baby food?
If you have booked dinner and you are on holidays with little children you can choose up to 2 jars of baby food per dinner (just ask your waiter or waitress to find out which flavours are available). Please note that the jars can’t be taken out of the restaurant. In addition we can also purée any dish from our dinner menu for your little one. The restaurant also has a microwave that can be used to heat up jars, milk and water.

Where is the closest beach?
The closest beach is Porth Beach which is only a 5 mins walk from Sands (If you are on holidays with children it might take a bit longer). Watergate Bay is another beautiful beach which is a 5 mins drive from Sands Resort Hotel or a nice 15 – 10 mins walk
along the beautiful coastal path.

Do you have pool towels that we can borrow?
You can borrow pool towels free of charge from reception. Please don’t take them to the beach as the sand ruins our washing machines.

Is there a lift?
Unfortunately there are no lifts at Sands Resort Hotel but we will always have a porter ready to help you carry your luggage to the room.

Do you have WiFi?
Free Wireless broadband is available in most of the common rooms (no password required). Contemporary and Apartment Suites have also WiFi.

In the Comfort Sea Facing Suites Room Nr. 80 – 95 hard wired broadband internet is available
at £3 per day for the first 2 days and £1 per day for any additional day. There is no internet
connection in the Pool Suites.

Can I rent DVDs and PlayStation Games?
If you are on holidays with children they might really like our range of kids DVDs and PS games.
DVDs can be hired from Reception for a £5 deposit and played on the DVD Player or PlayStation
on the AV Channel. PlayStation Games can be hired from Reception for £2.50. If there are no
instructions in your room on how to use the PlayStation for games or watching DVDs please
collect one from Reception. Your deposit will be added to your bill and taken off once the DVD
or Games are returned.

How can I find out about Events & Entertainment at Sands
The weekly schedule for entertainment and events for adults and children is located on the
entertainment board opposite the Indoor Swimming Pool. Some events need signing up for.
These events can be booked at reception.

How does the free Baby Listening Service work?
Baby Listening is available each evening from 7:00 pm – 11:00 pm via the monitor in your
room. Please press the red button to activate the system and check in with Reception. At
reception there will be a member of staff dedicated to baby listening who will immediately
pick up on any sounds coming from your room and who will come and find you if your child
needs you. Please note that parents who use the baby listening service have to stay on the 
hotel premises at all times.

Do you have a babysitting service?
Sands Resort Hotel doesn’t have a babysitting service but we have a pool of babysitters who 
we can contact for you if you ask for a babysitter prior to your arrival. Fees start at £10 per 
hour for one child.

Do you have children buggies that we can rent?
Buggies and Kiddie carriers can be borrowed free of charge from reception. They must be
returned each evening and booked in at reception. If not a rental charge will apply. You
can also hire 3-wheeler all terrain and double buggies for £5 per day.

How can we access the free body board and wet suit hire?
Wetsuits and body boards are available for use from “The Surf Shack”; please see the reception
team. They are free for use but must be returned at the end of each day and cleaned in the water
tank outside the surf shack. Please book your equipment back in at reception as if it’s kept out
overnight or is not checked back in it may incur rental charges. These are very popular and it’s
all first come first serve.

Where can I find the bottle sterilisers and bottle warmers?
Bottle sterilisers and bottle warmers can be hired free of charge for the length of your stay.
Just ask at reception. We also have a microwave near the buffet area of our restaurant that
you can use to heat up milk, water and baby jars.

At what time do the Kids’ Clubs run and how can I book my child in?
If you are on holidays with children and would like to make use of our Kids’ Clubs just come
to reception to book your children in. Our Clubs are for children 0 – 12 years and are age
banded. There are 3 sessions daily (closed Sunday mornings) that you can book. The times
are 8.45 am to 11.00 am, 11.15 am to 12.30 am and 7.15 pm to 9.15 pm. Please note that
parents who use the baby listening service have to stay on the hotel premises at all times.

Can I use the gym?
Our gym is open daily from 7 am – 10 pm and can be used by hotel guests for £4 per day or
£10 for the full length of your stay.

If you have any other questions that you think are very important or that you would like
to have answered please add them in comment box below or send us an email.

Leave a Reply