It's with a heavy heart that following the latest announcement from the government we had to make the difficult decision to temporarily close the hotel. Please see our information page for details.
At Sands Resort Hotel we treat our guests like family and your wellbeing is most important to us. We continuously monitor and follow the relevant Public Health England advice and would like to assure you that we have implemented comprehensive health and safety protocols to protect the health of our guests and employees in the wake of COVID-19.
As part of the measures taken, we now:
· Continuously clean and disinfect all our public areas including door handles, counters etc. throughout the day.
· The spa treatments rooms are cleaned and disinfected between each treatment
· Staff are frequently washing and disinfecting their hands and are advised to keep a safe distance to other team members and guests
· Bar drinks are now served in our spacious lounges
· In our restaurant we have changed the set up of tables to allow a generous space between tables
· We have temporarily removed the balls from our indoor ball pool
· Our steam room is temporarily closed
We would also like to ensure you that any team member showing even the mildest of symptoms will not come to the hotel and will be off work as per the government guidelines.
In addition, we have introduced a temporary cancellation policy, to put your mind at ease.
Now, when booking with us, you can cancel up to 7 days prior to arrival and any deposit paid will be held for a future booking! Or if you are due to arrive in the next 6 days you can cancel and postpone your stay up to 24 hours before arrival.
We strongly recommend you purchase travel insurance even if travelling within the UK from the time of booking.
I have visited a country with restrictions in place (i.e. Italy) in the last 14 days.
You are required to follow UK government advice surrounding any necessary self-isolation. You will be able to amend your holiday and we will hold your deposit for up to 12 months. Please call us on 01637 872864 or email email@example.com.
Should I cancel my hotel booking?
Sands Resort Hotel is operating as normal and you can continue to enjoy your holiday as planned. If, however, you would prefer to postpone your holiday the terms & conditions mentioned above will apply and we will hold your deposit for up to 12 months. All monies paid already will go towards your new booking. Our usual cancellation terms will apply to this re-arranged booking.
What if the Government’s advice change to prevent travel?
Should your trip be cancelled as a result of Coronavirus travel restrictions to our locality or hotel then your deposit made for direct bookings can be transferred to a future holiday over the following 12 months.
My doctor has advised me not to travel or I have been asked to self-isolate.
You will be able to transfer your booking and deposit to a later date. See terms & conditions above. Our usual cancellation terms will apply to this re-arranged booking.
Should day guests visit the spa, gym, pool and restaurant?
We have implemented comprehensive health and safety protocols to protect the health of our guests and employees in the wake of COVID-19 and the hotel remains open as usual. If you do show any (even mild) symptoms we strongly advise to postpone your visit.
Our Spa therapists are being extra vigilant and our already stringent cleaning processes has been further enhanced. You will be asked to use hand sanitiser before entering our treatment areas.
Please can we also ask that you do not bring friends and family along to spa treatments who aren’t having treatments as we are trying to keep the number of people in our waiting areas to a minimum.
If you are showing symptoms and you have booked a spa treatment, your booking can be postponed to a later date and your deposit will go towards your re-arranged spa booking. Please call us on 01637 872864 to re-arrange your appointment.
Spa vouchers that are about to expire can be extended for another 6 months free of charge. Please note that we can’t extend third party vouchers i.e. Travelzoo. Please contact the provider directly.
What will happen if there is an outbreak at the hotel?
If there is an outbreak at Sands Resort Hotel, we will follow advice from Public Health England. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the government advice.
What will happen if Sands Resort Hotel has to close?
If we are forced to close by Public Health England, you will be able to amend your booking to a later date. We will send detailed information to each guest affected.
Last Updated: 21st March 2020