Our new normal

The health and safety of our staff and guests comes first. We have put a number of measures in place to make you feel safe and relaxed during your stay.

Please help us by:

• always keeping your distance – 1 metre is good, 2 metres are better!
• wearing face covers in all public areas of the hotel (unless you are exempt)
• not gathering with more than six people (rule of six)
• only sending one person to reception or calling from your room where possible
• pre-booking all your meals times and/or takeaways
• following our one-way systems
• and of course, washing your hands and disinfecting frequently (sanitisers are provided around the hotel)

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
   

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To run our restaurants safely you will be required to book a seating time for meals. Please email us to pre-book your meal times.
• Breakfast is served between 7:30 and 9:30. You can collect cereals, croissants, yoghurts, and fruit from a manned service area.
• Drinks and hot food will be served to your table.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served between 12:00 and 14:00 in our Beachcomber restaurant.
• Dinner is served between 17:30 and 20.15.
• In line with government guidelines the restaurant and bar will be closed at 10 pm.
• Please note that each room can only reserve one dinner space per day. Should you choose to dine at a different time than your children, one of the meals would have to be enjoyed as a take-away menu.
• We are operating a slightly reduced menu compared with previous years.
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Please follow the one-way system for arrival and departure.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to adhere to the government guidelines and offer your increased safety.
• A maximum of six people in a family or friends can eat on one table. (Rule of six)
• We will provide a table service from our bar for drinks or you can purchase drinks from a distanced order spot.

• Our indoor pool and outdoor pools are open and are for the use of hotel residents only.
• Guests will be able to enjoy our pools which are bookable for one 25-minute session per family, per day for each pool. 
• A maximum of 6 people in any lane.
• We have 2 lanes open in our indoor pool and outdoors the plunge pool and a kids fun-pool giving 4 swim zones in total.
• Extra swims can be taken if the pools are empty.
• You will need to bring gowns and slippers as there will be no changing rooms, steam rooms or showers.
  
  Keep fit at the gym
  The gym is also open and can be pre-booked at reception. Only four guests can use the gym at the same time. 

• All activities available during your stay will be in line with government health & safety guidelines and we will be following a strict protocol with regards to hygiene and social distancing.
• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, football, mini golf, zip wire and playgrounds that allow for a 1 metre distance will be available. Families can enjoy some quality time together at our Arts & Crafts Club.
• Freshly disinfected wetsuits and bodyboards can be hired free of charge from our Surf Shack. 
• Our indoor fairground and the soft play are available in 25 minute sessions with only one family allowed in per session, bookable at reception.
• In line with the latest government advice we can't currently offer our usual holiday entertainment programme.
• We regret that we can no longer offer children’s clubs however our in-room baby listening service is available in the evenings.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay unless you stay 5 days or longer.
• We have laundry bags for you and you can request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• Our Ocean Breeze Spa is open from Wednesdays to Sundays and currently operates with a reduced treament list in line with government restrictions.
• Rooms are deeply sanitised after each client.
• We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
• Bookings can be made at reception or by calling us on 01637 872864. All treatments are subject to availability.
• Treatment bookings must be a minimum of 40-minutes in total.
• Treatments must be paid for in full upon booking to avoid traffic in the reception area.
• You must arrive 5 minutes before for your spa treatment. Unfortunately, our relaxation room is closed due to social distancing so we require you to exit the spa once your treatment has ended.
• We are unable to serve any refreshments, so please bring your own.
• We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
• You will be contacted 24 hours before your treatment to complete a mandatory Covid-19 Screening Form.
• Rooms are deeply sanitised after each client in line with government guidelines.

• If you live in an area that is currently on lockdown with travel restrictions put in place by the government, please contact us to either postpone your stay to a later date or to receive a full refund of your deposit. 

• A 25% deposit will be taken at the time of booking.
• Deposits will immediately be refunded or transferred to a later date if we can't provide the service you booked or if travel restrictions are imposed, making it impossible for you to travel.
• Guests who have booked direct can cancel or postpone their booking up to 3 weeks before your stay completely free of charge.
• If you booked with a third party company different terms & conditions may apply. Please check back with the company you originally booked with.

• To limit the number of guests using our facilities and to keep everyone safe, we won’t be able to welcome day guests to the pool, gym or restaurant until further notice.