We'll be back from 11th July!

How to protect yourself and others.

• Wash hands regularly and every time you leave your room
• Cough and sneeze into your elbow
• Don’t touch your face
• Keep your distance – 1 metre
• Avoid groups of people
• Don’t shake hands or hug other people
• Use the sanitiser points around the hotel

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

If you live in an area that is currently on lockdown with travel restrictions put in place by the government, please contact us to either postpone your stay to a later date or to receive a full refund of your deposit. 

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
   

• Please make sure you always keep a 1 metre distance. In all public areas as well as outside.
• Speaking of public areas: We have increased our hygiene protocol and are very hot on keeping the hotel sparkling clean and disinfected at all times. All in line with the government guidelines.
• To reduce contact in corridors and stairwells please follow the one-way system indicated by arrows.
• Not feeling well during your stay? Please be considerate and call reception. We have a strict protocol to follow to isolate, test and report to ensure the safety of your family, other guests and our staff.

Yes, we have to careful, but you still want to have some fun!! 

• All activities available during your stay will be in line with government health & safety guidelines and we will be following a strict protocol with regards to hygiene and social distancing.
• Guests will be able to enjoy our onsite pools which are bookable for one 25-minute session per family, per day. Only one family, per pool at a time will be permitted to ensure social distancing. Please book at reception.

  You will need to bring gowns and slippers as there will be no changing rooms, steam rooms or showers.

• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, football, mini golf, zip wire and playgrounds that allow for a 1 metre distance will be available. Families can enjoy some quality time together at our Arts & Crafts Club.
• Freshly disinfected wetsuits and bodyboards can be hired free of charge from our Surf Shack. Please call reception to arrange collection.
• Our new indoor fun fair will be available from mid-July subject to government guidance.
• Some evening entertainment shows for children may be available but will be weather dependant as at present they have to be held outdoors.
• Unfortunately, the steam room, spa and gym will have to remain closed until further notice from the government.
• We regret that we can no longer run children’s clubs however our in-room baby listening service is available over dinner.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical Touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay. Upon request we can service your room on day 5 or in special circumstances.
• We have laundry bags for you to request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• To run our restaurants safely you will be required to book a seating time for meals.
• Breakfast is served between 7:30 and 9:30. You can collect cereals, croissants, yoghurts, and fruit from a manned service area. Drinks and hot food will be served to your table.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before.
• Lunch will be served between 12:00 and 14:00 in our Beachcomber restaurant.
• Dinner is served between 17:00 and 20:30. 
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Please follow the one-way system for arrival and departure.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to adhere to the government guidelines and offer your increased safety.
• We will provide a table service from our bar for drinks or you can purchase drinks from a distanced order spot.

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To limit the number of guests during the Summer months and keep everyone safe, we won’t be able to welcome day guests until September.

• A 25% deposit will be taken at the time of booking.
• Deposits will immediately be refunded or transferred to a later date if we can't provide the service you booked or if travel restrictions are imposed, making it impossible for you to travel.
• Guests who have booked direct can cancel or postpone their booking up to 3 weeks before your stay completely free of charge.
• If you booked with a third party company different terms & conditions may apply. Please check back with the company you originally booked with.