We're open again!

How to protect yourself and others.

• Wash hands regularly and every time you leave your room
• Cough and sneeze into your elbow
• Don’t touch your face
• Keep your distance – 1 metre
• Avoid groups of people
• Don’t shake hands or hug other people
• Use the sanitiser points around the hotel

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
   

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To run our restaurants safely you will be required to book a seating time for meals. Please email us to pre-book your meal times.
• Breakfast is served between 7:30 and 10:00. You can collect cereals, croissants, yoghurts, and fruit from a manned service area. Drinks and hot food will be served to your table.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served between 12:00 and 14:00 in our Beachcomber restaurant.
• Dinner is served between 17:00 and 21.00.
• We are operating a slightly reduced menu compared with previous years.
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Please follow the one-way system for arrival and departure.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to adhere to the government guidelines and offer your increased safety.
• We will provide a table service from our bar for drinks or you can purchase drinks from a distanced order spot.

• From 3rd until 31st August hotel residents visiting our restaurant can take advantage of the government's Eat out to Help out Scheme.
• The scheme is valid Mondays to Wednesdays.
• Each person will receive a 50% discount on food or non-alcoholic drinks to eat or drink (up to a maximum of £10 discount per diner).
• Guests who have booked dinner, bed and breakfast won't be able to take advantage of this scheme during dinner
• Guest who have booked dinner, bed and breakfast can take advantage of the scheme for lunch orders.
• The discount is not valid for alcoholic beverages. 
• You won't need a voucher.
• To allow for social distancing we can't currently allow day guests to our restaurant.

• Please make sure you always keep a 1 metre distance. In all public areas as well as outside.
• Speaking of public areas: We have increased our hygiene protocol and are very hot on keeping the hotel sparkling clean and disinfected at all times. All in line with the government guidelines.
• To reduce contact in corridors and stairwells please follow the one-way system indicated by arrows.
• Not feeling well during your stay? Please be considerate and call reception. We have a strict protocol to follow to isolate, test and report to ensure the safety of your family, other guests and our staff.

• Our indoor pool and outdoor pools are open and are for the use of hotel residents only.
• Guests will be able to enjoy our pools which are bookable for one 25-minute session per family, per day for each pool. 
• We have 2 lanes open in our indoor pool and outdoors the plunge pool and a kids funpool giving 4 swim zones in total.
• Extra swims can be taken if the pools are empty.
• You will need to bring gowns and slippers as there will be no changing rooms, steam rooms or showers.
  
  Keep fit at the gym
  The gym is also open and can be pre-booked at reception. Only four guests can use the gym at the same time. 

Yes, we have to be careful, but you still want to have some fun!! 

• All activities available during your stay will be in line with government health & safety guidelines and we will be following a strict protocol with regards to hygiene and social distancing.
• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, football, mini golf, zip wire and playgrounds that allow for a 1 metre distance will be available. Families can enjoy some quality time together at our Arts & Crafts Club.
• Freshly disinfected wetsuits and bodyboards can be hired free of charge from our Surf Shack. Please call reception to arrange collection.
• Some evening entertainment shows for children may be available but will be weather dependant as at present they have to be held outdoors.
• Our indoor fairground is available in 25 minute sessions with only one family allowed in per session, bookable at reception.
• We regret that we can no longer run children’s clubs however our in-room baby listening service is available over dinner.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay unless you stay 5 days or longer.
• We have laundry bags for you and you can request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• Our Ocean Breeze Spa is open from Wednesdays to Sundays and currently operates with a reduced treament list in line with government restrictions.
• Rooms are deeply sanitised after each client.
• We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
• Bookings can be made at reception or by calling us on 01637 872864. All treatments are subject to availability.

• If you live in an area that is currently on lockdown with travel restrictions put in place by the government, please contact us to either postpone your stay to a later date or to receive a full refund of your deposit. 

• A 25% deposit will be taken at the time of booking.
• Deposits will immediately be refunded or transferred to a later date if we can't provide the service you booked or if travel restrictions are imposed, making it impossible for you to travel.
• Guests who have booked direct can cancel or postpone their booking up to 3 weeks before your stay completely free of charge.
• If you booked with a third party company different terms & conditions may apply. Please check back with the company you originally booked with.

VAT changes

We are informed that the purpose of the VAT reduction is to bolster the finances of the hospitality sector to ensure businesses survive and continue to provide work for employees, unfortunately not to provide reduced price holidays.

In addition to the huge losses we have made over the 16 week enforced shutdown we have been faced with tens of thousands of pounds of extra expenses to make the property covid safe. We are also heading into a long winter with survival in doubt. The additional income we will receive from the VAT reduction is to help that survival and to maintain employment.

Whilst it would have been nice to pass this reduction onto guests this would have defeated the purpose of the cuts which is about survival and employment.

Accordingly, our rates will not change and we will not be offering any discounts on holidays.

However, we are looking into the half price meal voucher scheme which will benefit customers directly.

Our enhanced cancellation scheme rules still apply allowing free cancellation up until 3 weeks before arrival.

• To limit the number of guests during the Summer months and keep everyone safe, we won’t be able to welcome day guests until September.