Road to recovery

For the safety of guests and staff, mask wearing will continue to be mandatory (also after 19th July) in all public areas of the hotel unless seated.

• If you are exempt, please let us know prior to arrival with supporting documentation.
• Please bring your own face cover. We do have spares if you forget to bring yours to the dining room.

The health and safety of our staff and guests comes first. We have put a number of measures in place to make you feel safe and relaxed during your stay.

Please help us by:

• always keeping your distance – 1 metre is good, 2 metres are better!
• wearing face covers in all public areas of the hotel (unless you are exempt)
• only sending one person to reception or calling from your room where possible
• pre-booking all your meals times and/or takeaways
• and of course, washing your hands and disinfecting frequently (sanitisers are provided around the hotel)

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
• In line with health department recommendations we don't offer a porterage service for luggage. 
   

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To run our restaurants safely you will be required to book a seating time for meals. Please email us to pre-book your meal times.
• Breakfast is served between 7:15 and 9:30. Help yourself to items from the buffet. Hot items will be served.
• Please help yourself to beverages.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served as a take-away service between 12 and 14.
• Dinner is served between 17:30 and 20.45.
• Please note that each room can only reserve one dinner space per day. Should you choose to dine at a different time than your children, one of the meals would have to be enjoyed as a take-away menu.
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to offer you increased safety.
• Drinks can be purchased from the bar. Please note that seating isn't offered at the bar counter.

• Guests will be able to enjoy our indoor pool, which is bookable for one 40-minute session per family, per day for each pool.
• A maximum of 6 families will be in the pool at one time.
• Our outdoor plunge pool and splash pool will be open for free use.
• Extra swims can be taken if the pools are empty.
• Please come swim-ready as we only have a limited amount of changing rooms.
• The gym and indoor pool can be pre-booked at reception from 5 pm on the day before you would like to use them. Only six guests can use the gym at the same time.

• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, bouncy castle, football, mini golf, zip wire and playgrounds are available.
• Families can enjoy some quality time together at our Arts & Crafts Club which has to be pre-booked.
• Our indoor fairground and the soft play are available all day.
• We will be offering indoor entertainment for those who are happy to share closer contact in lounge areas.
• We regret that we no longer offer children’s clubs, however our in-room baby listening service is available in the evenings.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay unless you stay 5 days or longer.
• We have laundry bags for you, and you can request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus, or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• Our Ocean Breeze Spa is open 7 days a week and currently operates with a reduced treatment list.
• Rooms are deeply sanitised after each client.
• We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
• Bookings can be made at reception or by calling us. All treatments are subject to availability.
• You must arrive 5 minutes before for your spa treatment. 
• We kindly ask you to wear a facial covering when visiting the spa. (Face coverings are available if you do not have your own).
• You will be contacted 24 hours before your treatment to complete a mandatory Covid-19 Screening Form.
• Rooms are deeply sanitised after each client in line with government guidelines.

Please see the full terms & conditions, including our cancellation policy, here.