Road to recovery

For the safety of guests and staff, mask wearing will continue to be mandatory (also after 19th July) in all public areas of the hotel unless seated.

• If you are exempt, please let us know prior to arrival with supporting documentation.
• Please bring your own face cover. We do have spares if you forget to bring yours to the dining room.

The health and safety of our staff and guests comes first. We have put a number of measures in place to make you feel safe and relaxed during your stay.

Please help us by:

• always keeping your distance – 1 metre is good, 2 metres are better!
• wearing face covers in all public areas of the hotel (unless you are exempt)
• only sending one person to reception or calling from your room where possible
• pre-booking all your meals times and/or takeaways
• and of course, washing your hands and disinfecting frequently (sanitisers are provided around the hotel)

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
   

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To run our restaurants safely you will be required to book a seating time for meals. Please email us to pre-book your meal times.
• Breakfast is served between 7:15 and 9:30. Help yourself to items from the buffet. Hot items will be served.
• Drinks and hot food will be served to your table.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served between 12:00 and 14:30 in our Beachcomber restaurant.
• Dinner is served between 17:30 and 20.45.
• Please note that each room can only reserve one dinner space per day. Should you choose to dine at a different time than your children, one of the meals would have to be enjoyed as a take-away menu.
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to offer you increased safety.
• Drinks can be purchased from the bar. Please note that seating isn't offered at the bar counter.

• Our indoor pool and outdoor pools are open and are for the use of hotel residents only.
• Guests will be able to enjoy our indoor pool, which is bookable for one 40-minute session per family, per day for each pool.
• A maximum of 4 families will be in the pool at one time.
• Our outdoor plunge pool and splash pool will be open for free use.
• Extra swims can be taken if the pools are empty.
• You will need to bring gowns and slippers as there will be no changing rooms, steam rooms or showers.
• The gym is also open and can be pre-booked at reception. Only six guests can use the gym at the same time.

• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, bouncy castle, football, mini golf, zip wire and playgrounds that allow for a 1-metre distance will be available. Families can enjoy some quality time together at our Arts & Crafts Club which has to be pre-booked.
• Our indoor fairground and the soft play are available all day.
• We will be offering indoor entertainment for those who are happy to share closer contact in lounge areas.
• We regret that we no longer offer children’s clubs, however our in-room baby listening service is available in the evenings.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay unless you stay 5 days or longer.
• We have laundry bags for you, and you can request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus, or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• Our Ocean Breeze Spa is open 7 days a week and currently operates with a reduced treatment list.
• Rooms are deeply sanitised after each client.
• We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
• Bookings can be made at reception or by calling us. All treatments are subject to availability.
• You must arrive 5 minutes before for your spa treatment. 
• We kindly ask you to wear a facial covering when visiting the spa. (Face coverings are available if you do not have your own).
• You will be contacted 24 hours before your treatment to complete a mandatory Covid-19 Screening Form.
• Rooms are deeply sanitised after each client in line with government guidelines.

• A deposit of 25% will be taken at time of booking, with the balance due upon arrival.
• Holidays from now until 21st November 2021: Free cancellation up until 21 days before arrival date.
• For holidays from now until September if we have to make alterations to service then you can cancel or shorten your stay as below.
• If you think we will be unable to fulfil your holiday requirements, we will offer a full refund of your deposit for cancellations made up to 10 days before arrival.
• If you who are staying with us and want to depart early as a result of lack of service, we will refund any charges for days unused that you cancel.
• In the event of Covid regulations closing the hotel or travel restrictions occurring in the area you live during the period you had booked to stay; a full refund will be given.
• If you booked with a third-party company, different terms & conditions may apply. Please check back with the company you originally booked with.
  

• To limit the number of guests using our facilities and to keep everyone safe, we won’t be able to welcome day guests to the pool, gym or restaurant until further notice.