To make preparations for your next Cornwall holiday a little easier, we have answered all frequently asked questions below. Can't find what your looking for? Simply contact us and a member of staff will be happy to help.
Our gym is open daily from 7 am – 9 pm and can be booked at reception from 5 pm on the day before you would like to visit it.
Bottle sterilisers and bottle warmers can be hired free of charge for the length of your stay. Just ask at reception. We also have a microwave near the buffet area of our restaurant that you can use to heat up milk, water and baby jars at any time of the day. Unfortunately we can’t allow any microwaves in the rooms.
Information about our restaurant and meal times can be found here.
Wetsuits and bodyboards are available for use from “The Surf Shack”; please speak to the reception team. Boards and wetsuits are free to use but must be returned at the end of each day and cleaned in the water tank outside the surf shack. Please book your equipment back in at reception as if it is kept out overnight or is not checked back in it may incur rental charges.
Buggies and Kiddie carriers can be borrowed free of charge from reception. They must be returned each evening and booked in at reception. If not a rental charge will apply. You can also hire 3-wheeler all terrain and double buggies for £5 per day.
Sands Resort Hotel doesn’t have a babysitting service but you can book a professional babysitter or nanny with 'The Parent & Child Nanny Agency'.
All Hotel Babysitters are qualified or experienced professional child-carers with the majority being off-duty Nannies, Childminders, Nursery nurses, Teachers and Ofsted registered Childcare professionals.
Please note that we can't book, amend or cancel services booked with the agency on your behalf and the agreement would be purely between you and 'The Parent & Child Nanny Agency'.
Baby Listening is available each evening from 7 pm – 11 pm via the monitor in your room.
Please press the red button to activate the system and check in with Reception. At reception there will be a member of staff dedicated to baby listening, who will immediately pick up on any sounds coming from your room and who will come and find you if your child needs you.
Please note that parents who use the baby listening service have to stay on the hotel premises at all times.
During the Cornish school holidays we offer daily entertainment for our guests. The weekly schedule for entertainment and events for adults and children is located on the entertainment board opposite the indoor swimming pool. Some events need signing up for. These events can be booked at reception.
If you are on holiday with children they might like our range of kids DVDs. These can be hired from Reception for a £5 deposit. Your deposit will be added to your bill and taken off once the DVD has been returned.
Unfortunately dogs (or other pets) with the exception of guide dogs, are not allowed at Sands.
Free WiFi is available everywhere in the hotel.
Unfortunately there are no lifts at Sands Resort Hotel but we will always have a porter ready to help you carry your luggage to the room.
You can borrow pool towels free of charge from reception. Please don’t take them to the beach as the sand ruins our washing machines.
The closest beach is Porth Beach which is only a 5-minute walk from Sands (If you are on holidays with small children this might take a bit longer). Watergate Bay is another beautiful beach which is a 5-minute drive from Sands Resort Hotel or a nice 15 to 20-minute walk along the beautiful coastal path.
If you have booked dinner and you are on holidays with little children you can choose up to 2 jars of baby food per dinner (just ask your waiter or waitress to find out which flavours are available).
Please note that the jars can’t be taken out of the restaurant. In addition, we can also purée any dish from our dinner menu for your little one. The restaurant also has a microwave that can be used to heat up jars, milk and water.
In line with the latest government guidelines face coverings for staff and guests are mandatory, except for children under 11 or those who are exempt.
The health and safety of our staff and guests comes first. We have put a number of measures in place to make you feel safe and relaxed during your stay.
Please help us by:
Not feeling well? Be kind and protect our other guests by visiting some other time.
We look forward to seeing you!
Arrive – Disinfect your hands - Check-In – Relax and start your holiday
• Guests will be able to enjoy our indoor pool, which is bookable for one 40-minute session per family, per day for each pool.
• A maximum of 6 families will be in the pool at one time.
• Our outdoor plunge pool and splash pool will be open for free use.
• Extra swims can be taken if the pools are empty.
• Please come swim-ready as we only have a limited amount of changing rooms.
• The gym and indoor pool can be pre-booked at reception from 5 pm on the day before you would like to use them. Only six guests can use the gym at the same time.
The combination of Covid and the well publicised labour shortages following Brexit have led to changes in the way we service rooms.
Please see the full terms & conditions, including our cancellation policy, here.