FAQ's

Our gym is open daily from 7 am – 10 pm and can be used by hotel guests anytime.

Bottle sterilisers and bottle warmers can be hired free of charge for the length of your stay.Just ask at reception. We also have a microwave near the buffet area of our restaurant that you can use to heat up milk, water and baby jars. Unfortunately we can’t allow any microwaves in the rooms.

Information about our restaurant and meal times can be found here.

Wetsuits and bodyboards are available for use from “The Surf Shack”; please speak to the reception team. Boards and wetsuits are free to use but must be returned at the end of each day and cleaned in the water tank outside the surf shack. Please book your equipment back in at reception as if it is kept out overnight or is not checked back in it may incur rental charges.

Buggies and Kiddie carriers can be borrowed free of charge from reception. They must be returned each evening and booked in at reception. If not a rental charge will apply. You can also hire 3-wheeler all terrain and double buggies for £5 per day.

Sands Resort Hotel doesn’t have a babysitting service but we have a pool of babysitters who we can contact for you if you ask for a babysitter prior to your arrival. Fees start at £10 per hour for one child.

Baby Listening is available each evening from 7 pm – 11 pm via the monitor in your room. Please press the red button to activate the system and check in with Reception. At reception there will be a member of staff dedicated to baby listening who will immediately pick up on any sounds coming from your room and who will come and find you if your child needs you. Please note that parents who use the baby listening service have to stay on the hotel premises at all times.

The weekly schedule for entertainment and events for adults and children is located on the entertainment board opposite the Indoor Swimming Pool. Some events need signing up for. These events can be booked at reception. More information about our Kids’ Clubs and the full entertainment programme can be found here.

If you are on holiday with children they might like our range of kids DVDs. These can be hired from Reception for a £5 deposit. Your deposit will be added to your bill and taken off once the DVD or games have been returned.

Unfortunately dogs (or other pets) with the exception of guide dogs, are not allowed at Sands.

Free WiFi is available everywhere in the hotel.

Unfortunately there are no lifts at Sands Resort Hotel but we will always have a porter ready to help you carry your luggage to the room.

You can borrow pool towels free of charge from reception. Please don’t take them to the beach as the sand ruins our washing machines.

The closest beach is Porth Beach which is only a 5 mins walk from Sands (If you are on holidays with children it might take a bit longer). Watergate Bay is another beautiful beach which is a 5 mins drive from Sands Resort Hotel or a nice 15 – 10 minutes walk along the beautiful coastal path.

If you have booked dinner and you are on holidays with little children you can choose up to 2 jars of baby food per dinner (just ask your waiter or waitress to find out which flavours are available). Please note that the jars can’t be taken out of the restaurant. In addition we can also purée any dish from our dinner menu for your little one. The restaurant also has a microwave that can be used to heat up jars, milk and water.

How to protect yourself and others.

• Wash hands regularly and every time you leave your room
• Cough and sneeze into your elbow
• Don’t touch your face
• Keep your distance – 1 metre
• Avoid groups of people
• Don’t shake hands or hug other people
• Use the sanitiser points around the hotel

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

If you live in an area that is currently on lockdown with travel restrictions put in place by the government, please contact us to either postpone your stay to a later date or to receive a full refund of your deposit. 

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
   

• Please make sure you always keep a 1 metre distance. In all public areas as well as outside.
• Speaking of public areas: We have increased our hygiene protocol and are very hot on keeping the hotel sparkling clean and disinfected at all times. All in line with the government guidelines.
• To reduce contact in corridors and stairwells please follow the one-way system indicated by arrows.
• Not feeling well during your stay? Please be considerate and call reception. We have a strict protocol to follow to isolate, test and report to ensure the safety of your family, other guests and our staff.

Yes, we have to careful, but you still want to have some fun!! 

• All activities available during your stay will be in line with government health & safety guidelines and we will be following a strict protocol with regards to hygiene and social distancing.
• Unfortunately in line with governance guidelines the pools will remain closed until further notice. We will re-open the pools as soon as we'll get the green light.
• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, football, mini golf, zip wire and playgrounds that allow for a 1 metre distance will be available. Families can enjoy some quality time together at our Arts & Crafts Club.
• Freshly disinfected wetsuits and bodyboards can be hired free of charge from our Surf Shack. Please call reception to arrange collection.
• Our new indoor fun fair will be available from mid-July subject to government guidance. At present this may be bookable sessions.
• Some evening entertainment shows for children may be available but will be weather dependant as at present they have to be held outdoors.
• Unfortunately, the steam room, spa and gym will have to remain closed until further notice from the government.
• We regret that we can no longer run children’s clubs however our in-room baby listening service is available over dinner.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical Touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay. Upon request we can service your room on day 5 or in special circumstances.
• We have laundry bags for you to request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• To run our restaurants safely you will be required to book a seating time for meals. These can be booked at reception after your arrival.
• Breakfast is served between 7:30 and 9:30. You can collect cereals, croissants, yoghurts, and fruit from a manned service area. Drinks and hot food will be served to your table.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served between 12:00 and 14:00 in our Beachcomber restaurant.
• Dinner is served between 17:00 and 20:30. 
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Please follow the one-way system for arrival and departure.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to adhere to the government guidelines and offer your increased safety.
• We will provide a table service from our bar for drinks or you can purchase drinks from a distanced order spot.

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To limit the number of guests during the Summer months and keep everyone safe, we won’t be able to welcome day guests until September.

• A 25% deposit will be taken at the time of booking.
• Deposits will immediately be refunded or transferred to a later date if we can't provide the service you booked or if travel restrictions are imposed, making it impossible for you to travel.
• Guests who have booked direct can cancel or postpone their booking up to 3 weeks before your stay completely free of charge.
• If you booked with a third party company different terms & conditions may apply. Please check back with the company you originally booked with.

The chancellor has as we understand it has reduced VAT for the hospitality industry to allow venues to retain more of their income to mitigate our losses from forced closure and to help us retain staff through, what will inevitably become a very difficult winter. As such we will not be reducing our prices to customers as additionally we had already reduced our prices by 10% when the lockdown occurred.