FAQ's

• To keep everyone safe, we encourage hotels guests to continue wearing face coverings in all public areas of the hotel, but understand that this is now a choice.
• In event that any of your family get Covid symptoms, please isolate , test and report to reception.
• We ask guests to sanitise hands when in public areas.

• To avoid overcrowding, we operate a pre-booking system for our restaurant. Please email us to pre-book your meal times.
• Breakfast is served between 7:15 and 9:30. Help yourself to items from the buffet. Hot items will be served.
• Please help yourself to beverages.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served as a take-away service between 12 and 14.
• Dinner is served between 17:30 and 20.45.
• Please note that each room can only reserve one dinner space per day. Should you choose to dine at a different time than your children, one of the meals would have to be enjoyed as a take-away menu.
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.

• Guests will be able to enjoy our indoor pool, which is bookable for one 40-minute session per family, per day for each pool.
• A maximum of 6 families will be in the pool at one time.
• Our outdoor plunge pool and splash pool will be open for free use.
• Extra swims can be taken if the pools are empty.
• Please come swim-ready as we only have a limited amount of changing rooms.
• The gym and indoor pool can be pre-booked at reception from 5 pm on the day before you would like to use them. Only six guests can use the gym at the same time.

We have changed the way we service rooms due to the current staff shortage in the hospitality industry.

• All rooms will be thoroughly cleaned and disinfected before your stay.
• We will service your room every other day, starting on day 2 of your stay.
• We have laundry bags for you, and you can request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• The Ocean Breeze Spa is open 7 days a week.
• Rooms are deeply sanitised after each client.
• Bookings can be made at reception or by calling us. All treatments are subject to availability.
• You must arrive 5 minutes before for your spa treatment. 
• Rooms are deeply sanitised after each client in line with government guidelines.