FAQ's

Our gym is open daily from 7 am – 10 pm and can be used by hotel guests anytime.

Bottle sterilisers and bottle warmers can be hired free of charge for the length of your stay.Just ask at reception. We also have a microwave near the buffet area of our restaurant that you can use to heat up milk, water and baby jars. Unfortunately we can’t allow any microwaves in the rooms.

Information about our restaurant and meal times can be found here.

Restaurant

Wetsuits and bodyboards are available for use from “The Surf Shack”; please speak to the reception team. Boards and wetsuits are free to use but must be returned at the end of each day and cleaned in the water tank outside the surf shack. Please book your equipment back in at reception as if it is kept out overnight or is not checked back in it may incur rental charges.

Buggies and Kiddie carriers can be borrowed free of charge from reception. They must be returned each evening and booked in at reception. If not a rental charge will apply. You can also hire 3-wheeler all terrain and double buggies for £5 per day.

Sands Resort Hotel doesn’t have a babysitting service but you can book a professional babysitter or nanny with 'The Parent & Child Nanny Agency'. All Hotel Babysitters are qualified or experienced professional child-carers with the majority being off-duty Nannies, Childminders, Nursery nurses, Teachers and Ofsted registered Childcare professionals. Please note that we can't book, amend or cancel services booked with the agency on your behalf and the agreement would be purely between you and 'The Parent & Child Nanny Agency'.

www.parentandchildnannies.co.uk

Baby Listening is available each evening from 7 pm – 11 pm via the monitor in your room. Please press the red button to activate the system and check in with Reception. At reception there will be a member of staff dedicated to baby listening who will immediately pick up on any sounds coming from your room and who will come and find you if your child needs you. Please note that parents who use the baby listening service have to stay on the hotel premises at all times.

The weekly schedule for entertainment and events for adults and children is located on the entertainment board opposite the Indoor Swimming Pool. Some events need signing up for. These events can be booked at reception. 

Holiday entertainment

If you are on holiday with children they might like our range of kids DVDs. These can be hired from Reception for a £5 deposit. Your deposit will be added to your bill and taken off once the DVD or games have been returned.

Unfortunately dogs (or other pets) with the exception of guide dogs, are not allowed at Sands.

Free WiFi is available everywhere in the hotel.

Unfortunately there are no lifts at Sands Resort Hotel but we will always have a porter ready to help you carry your luggage to the room.

You can borrow pool towels free of charge from reception. Please don’t take them to the beach as the sand ruins our washing machines.

The closest beach is Porth Beach which is only a 5 mins walk from Sands (If you are on holidays with children it might take a bit longer). Watergate Bay is another beautiful beach which is a 5 mins drive from Sands Resort Hotel or a nice 15 – 10 minutes walk along the beautiful coastal path.

If you have booked dinner and you are on holidays with little children you can choose up to 2 jars of baby food per dinner (just ask your waiter or waitress to find out which flavours are available). Please note that the jars can’t be taken out of the restaurant. In addition we can also purée any dish from our dinner menu for your little one. The restaurant also has a microwave that can be used to heat up jars, milk and water.

For the safety of guests and staff, mask wearing will continue to be mandatory (also after 19th July) in all public areas of the hotel unless seated.

• If you are exempt, please let us know prior to arrival with supporting documentation.
• Please bring your own face cover. We do have spares if you forget to bring yours to the dining room.

The health and safety of our staff and guests comes first. We have put a number of measures in place to make you feel safe and relaxed during your stay.

Please help us by:

• always keeping your distance – 1 metre is good, 2 metres are better!
• wearing face covers in all public areas of the hotel (unless you are exempt)
• only sending one person to reception or calling from your room where possible
• pre-booking all your meals times and/or takeaways
• and of course, washing your hands and disinfecting frequently (sanitisers are provided around the hotel)

Not feeling well? Be kind and protect our other guests by visiting some other time.

We look forward to seeing you!

Arrive – Disinfect your hands - Check-In – Relax and start your holiday

• You will find disinfectant by the entrance. Please disinfect your hands before checking-in.
• Only one person of your party checks-in at reception. Your friends and family may wait in the car or relax outside in our gardens where they can make sure to keep the required 1 metre distance to other guests.
• Our electronic room keys will be handed to you freshly disinfected. Our reservation staff will be greeting you from behind a protective plastic screen.
• You will be given a sanitised folder with essential paperwork to take to your room.
   

• To help us avoid queues at reception, why not settle your bill on the evening before your departure?
• Please only send one person of your party to reception for check-out.

• To run our restaurants safely you will be required to book a seating time for meals. Please email us to pre-book your meal times.
• Breakfast is served between 7:15 and 9:30. Help yourself to items from the buffet. Hot items will be served.
• Drinks and hot food will be served to your table.
• Alternatively, you can order a take-away continental breakfast to be enjoyed in the comfort of your room by filling out an order form and handing it to reception the night before. Delivered after 08:15 am.
• Lunch will be served between 12:00 and 14:30 in our Beachcomber restaurant.
• Dinner is served between 17:30 and 20.45.
• Please note that each room can only reserve one dinner space per day. Should you choose to dine at a different time than your children, one of the meals would have to be enjoyed as a take-away menu.
• We have a limited take-away room service menu. Take-away meals will be delivered in a box to your room.
• Disinfectant has been placed by the entrance of the restaurant. Please use it before entering the restaurant.
• We have spread out the tables in the restaurant to offer you increased safety.
• Drinks can be purchased from the bar. Please note that seating isn't offered at the bar counter.

• Our indoor pool and outdoor pools are open and are for the use of hotel residents only.
• Guests will be able to enjoy our indoor pool, which is bookable for one 40-minute session per family, per day for each pool.
• A maximum of 4 families will be in the pool at one time.
• Our outdoor plunge pool and splash pool will be open for free use.
• Extra swims can be taken if the pools are empty.
• You will need to bring gowns and slippers as there will be no changing rooms, steam rooms or showers.
• The gym is also open and can be pre-booked at reception. Only six guests can use the gym at the same time.

• All our outdoor sport facilities, tennis, mini tennis, basketball, table tennis, bouncy castle, football, mini golf, zip wire and playgrounds that allow for a 1-metre distance will be available. Families can enjoy some quality time together at our Arts & Crafts Club which has to be pre-booked.
• Our indoor fairground and the soft play are available all day.
• We will be offering indoor entertainment for those who are happy to share closer contact in lounge areas.
• We regret that we no longer offer children’s clubs, however our in-room baby listening service is available in the evenings.

• All rooms will be thoroughly cleaned and fogged with disinfect before your stay.
• Critical touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay unless you stay 5 days or longer.
• We have laundry bags for you, and you can request extra towels. You will also receive an order sheet that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc. Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus, or information booklets in your room.
• Please find the room booklet and restaurant menus online. If you require a printed version, please speak to reception.

• Our Ocean Breeze Spa is open 7 days a week and currently operates with a reduced treatment list.
• Rooms are deeply sanitised after each client.
• We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
• Bookings can be made at reception or by calling us. All treatments are subject to availability.
• You must arrive 5 minutes before for your spa treatment. 
• We kindly ask you to wear a facial covering when visiting the spa. (Face coverings are available if you do not have your own).
• You will be contacted 24 hours before your treatment to complete a mandatory Covid-19 Screening Form.
• Rooms are deeply sanitised after each client in line with government guidelines.

• A deposit of 25% will be taken at time of booking, with the balance due upon arrival.
• Holidays from now until 21st November 2021: Free cancellation up until 21 days before arrival date.
• For holidays from now until September if we have to make alterations to service then you can cancel or shorten your stay as below.
• If you think we will be unable to fulfil your holiday requirements, we will offer a full refund of your deposit for cancellations made up to 10 days before arrival.
• If you who are staying with us and want to depart early as a result of lack of service, we will refund any charges for days unused that you cancel.
• In the event of Covid regulations closing the hotel or travel restrictions occurring in the area you live during the period you had booked to stay; a full refund will be given.
• If you booked with a third-party company, different terms & conditions may apply. Please check back with the company you originally booked with.
  

• To limit the number of guests using our facilities and to keep everyone safe, we won’t be able to welcome day guests to the pool, gym or restaurant until further notice.