To make preparations for your next Cornwall holiday a little easier, we have answered all frequently asked questions below. Can't find what your looking for? Simply contact us and a member of staff will be happy to help.
Our gym is open daily from 7 am – 10 pm and can be used by hotel guests anytime.
Bottle sterilisers and bottle warmers can be hired free of charge for the length of your stay.Just ask at reception. We also have a microwave near the buffet area of our restaurant that you can use to heat up milk, water and baby jars. Unfortunately we can’t allow any microwaves in the rooms.
Information about our restaurant and meal times can be found here.
Wetsuits and bodyboards are available for use from “The Surf Shack”; please speak to the reception team. Boards and wetsuits are free to use but must be returned at the end of each day and cleaned in the water tank outside the surf shack. Please book your equipment back in at reception as if it is kept out overnight or is not checked back in it may incur rental charges.
Buggies and Kiddie carriers can be borrowed free of charge from reception. They must be returned each evening and booked in at reception. If not a rental charge will apply. You can also hire 3-wheeler all terrain and double buggies for £5 per day.
Sands Resort Hotel doesn’t have a babysitting service but we have a pool of babysitters who we can contact for you if you ask for a babysitter prior to your arrival. Fees start at £10 per hour for one child.
Baby Listening is available each evening from 7 pm – 11 pm via the monitor in your room. Please press the red button to activate the system and check in with Reception. At reception there will be a member of staff dedicated to baby listening who will immediately pick up on any sounds coming from your room and who will come and find you if your child needs you. Please note that parents who use the baby listening service have to stay on the hotel premises at all times.
The weekly schedule for entertainment and events for adults and children is located on the entertainment board opposite the Indoor Swimming Pool. Some events need signing up for. These events can be booked at reception. More information about our Kids’ Clubs and the full entertainment programme can be found here.
If you are on holiday with children they might like our range of kids DVDs. These can be hired from Reception for a £5 deposit. Your deposit will be added to your bill and taken off once the DVD or games have been returned.
Unfortunately dogs (or other pets) with the exception of guide dogs, are not allowed at Sands.
Free WiFi is available everywhere in the hotel.
Unfortunately there are no lifts at Sands Resort Hotel but we will always have a porter ready to help you carry your luggage to the room.
You can borrow pool towels free of charge from reception. Please don’t take them to the beach as the sand ruins our washing machines.
The closest beach is Porth Beach which is only a 5 mins walk from Sands (If you are on holidays with children it might take a bit longer). Watergate Bay is another beautiful beach which is a 5 mins drive from Sands Resort Hotel or a nice 15 – 10 minutes walk along the beautiful coastal path.
If you have booked dinner and you are on holidays with little children you can choose up to 2 jars of baby food per dinner (just ask your waiter or waitress to find out which flavours are available). Please note that the jars can’t be taken out of the restaurant. In addition we can also purée any dish from our dinner menu for your little one. The restaurant also has a microwave that can be used to heat up jars, milk and water.
How to protect yourself and others.
Not feeling well? Be kind and protect our other guests by visiting some other time.
We look forward to seeing you!
If you live in an area that is currently on lockdown with travel restrictions put in place by the government, please contact us to either postpone your stay to a later date or to receive a full refund of your deposit.
Arrive – Disinfect your hands - Check-In – Relax and start your holiday
Yes, we have to careful, but you still want to have some fun!!
The chancellor has as we understand it has reduced VAT for the hospitality industry to allow venues to retain more of their income to mitigate our losses from forced closure and to help us retain staff through, what will inevitably become a very difficult winter. As such we will not be reducing our prices to customers as additionally we had already reduced our prices by 10% when the lockdown occurred.