SANDS ROOM INFORMATION

Dear Sands Resort guest(s),

Welcome to our hotel. Please take a few minutes to read this document which will provide you with everything you need to know to ensure that you have a great stay. If you have any questions, please contact our reception team any time. To phone reception please dial 0.

To dial an outside line, dial 9 followed by the number. Charges for outside numbers are £0.20 per unit. There is no charge for internal calls.

Further information about Covid-19 related Hygiene, Health and Safety regulations as well as services that might currently be limited can be found on our website. www.sandsresort.co.uk/covid-19-update

Health & Safety: The health and safety of our staff and guests comes first. We have put a number of measures in place to make you feel safe and relaxed during your stay and are hoping for your cooperation and support during this challenging time.

Please help us by:

• always keeping your distance – 1 metre is good, 2 metres are better!
• wearing face covers in all public areas of the hotel (unless you are exempt)
• not gathering with more than six people (rule of six)
• only sending one person to reception or calling from your room where possible
• pre-booking all your meals times and/or takeaways
• following our one-way systems
• not consuming any food or drink in any public area of the hotel past 10 pm
• and of course, washing your hands and disinfecting frequently (sanitisers are provided around the hotel)
  
  

WIFI
Please connect using password: porthbeach

Swimming pools & gym

• Our indoor pool and outdoor pools are open and are for the use of hotel residents only.
• Guests will be able to enjoy our pools which are bookable for one 25-minute session per family, per day for each pool.
• A maximum of 6 people in any lane.
• We have 2 lanes open in our indoor pool and outdoors the plunge pool and a kids fun-pool giving 4 swim zones in total.
• Extra swims can be taken if the pools are empty.
• You will need to bring gowns and slippers as there will be no changing rooms, steam rooms or showers.
• The gym is also open and can be pre-booked at reception. Only four guests can use the gym at the same time.

Restaurant

We have spread out the tables in the restaurant to adhere to the government guidelines and offer your increased safety. To run our restaurants safely you will be required to book a seating time for meals. Please note that each room can only reserve one dinner space per day. Should you choose to dine at a different time than your children, one of the meals would have to be enjoyed as a take-away menu.  Breakfast, lunch and dining times and menus can be found here. 

Breakfast:           07.30 – 9.30
Lunch:                 12.00 – 14.00
Dinner:                17.00 – 20.15 (last seating

Please call reception to book your space. Please note that we can't allow any food purchased outside the hotel including delivery services.

In line with government guidelines the restaurant and bar will be closed at 10 pm. No drinks or food may be consumed in any public area of the hotel after 10 pm.

Take away breakfast and dinner
We offer a continental breakfast served to the room door. This must be ordered the night before on the order slip in your pack. Please drop it off at reception.

A Take-Away Menu is in your pack and orders can be called through to reception. It will be delivered to your room door in a box between 5.50pm and 8.45 pm. Last order 8.15 pm. Please order your Take-Away at least an hour before delivery. Take-Away meals will be available during the regular mealtimes only. 

Please pack all crockery and waste back in the box and leave it outside your door. Call reception after your meal so we can remove it quickly.

Packed Lunch
We also offer packed lunch boxes with sandwiches, fruits, sweets and a soft drink, which can be pre-ordered the day before required and picked up on the day after breakfast. Please call reception for a lunch pack order form.

Alternatively, please dial 0 to speak to reception.

Special diets and allergies

We don’t offer a special diet service, but we try to work with you to adapt our menu to cover many dietary and allergic issues. Please speak to the restaurant manager.

Special foods

Soya milk and Soya spread are available at no additional charge. If you want to bring special diet foods with you, we are happy to store and serve them to you.

Free sport facilities
All sport facilities are free to use for hotel guests. See here which activities are currently available.

Wetsuits and Bodyboards
Freshly disinfected wetsuits and bodyboards can be borrowed free of charge. Please call reception to arrange collection.

Activities
All activities available during your stay will be in line with government health & safety guidelines and we will be following a strict protocol with regards to hygiene and social distancing. Please call reception to book a space for the Tennis court, Arts & Crafts sessions, Fairground games, Soft play, pool or gym.

Children’s buggies
Buggies can be borrowed free of charge from reception. They must be returned each evening and booked in at reception. If not, a rental charge will apply. You can also hire 3-wheeler all terrain and double buggies for £5 per day.

Other free hire items
Baby bottle sterilisers, bottle warmers, buckets & spades and windbreaks can be hired free of charge. All subject to availability. Please speak to reception.

Kids’ clubs for children
Unfortunately, we no longer offer a creche or Kids’ clubs.

Baby listening
Our complimentary baby listening service is available each evening from 7 pm – 10 pm via the monitor in your room. Please press the red button to activate the system and check-in with reception. If you move locations, please let reception know so we can find you quickly if your child needs you.  Parents are not allowed to leave the premises.

Room cleaning
All rooms will be thoroughly cleaned and fogged with disinfect before your stay.

• Critical Touchpoints like remote controls, light switches etc. are being given an extra wipe down and disinfect.
• We will not service your room during your stay unless you stay 5 days or longer.
• If you stay 5 days or longer, we will service your room in the middle of your stay. 
• If you stay 7 days or longer, we will change your bed linen in the middle of your stay.
• We have laundry bags for you to request extra towels.
• You will also receive order sheets that you can leave outside your room to get extra tea, coffee, toilet paper, cups etc.
  Order sheets can be used from the day after your arrival day. Please hang up your order between 9 am - 10.30 am or between 3 pm and 3.30 pm to receive your required items soon after.
• Please leave your rubbish tied up outside your door.
• There won't be any brochures, pads, pens, menus or information booklets in your room.

Please find the restaurant menus online. If you require a printed version, please speak to reception.

Spa

- Our Ocean Breeze Spa is open Wednesdays to Sundays and will operate with a reduced treament list.
- Bookings can now be made at reception and a are subject to availability.
- Treatment bookings must be a minimum of 40-minutes in total.
- Treatments must be paid for in full upon booking to avoid traffic in the reception area.
- You must arrive 5 minutes before for your spa treatment. Unfortunately, our relaxation room is closed due to social distancing so we         require you to exit the spa once your treatment has ended.
- We are unable to serve any refreshments, so please bring your own.
- We kindly ask you to wear a facial covering when visiting the spa. We have facial coverings available if you do not have your own.
- You will be contacted 24 hours before your treatment to complete a mandatory Covid-19 Screening Form.
- Rooms are deeply sanitised after each client in line with government guidelines.

DVDs
DVDs can be hired from reception for a £5 deposit. See our DVD list here. Once you picked a movie, please call reception to see if it's currently available.

Safes
Safe keys are available from reception. A deposit of £25 will be added to your account and deducted when the key is returned.

Fire Action
Every room in the hotel has a fire detector; please do not smoke indoors. The fire alarm is tested weekly.

Signs around the hotel will notify you of the time. If you hear a continual siren any other time, please leave the building immediately via the nearest exit and wait at the Tarmac area outside the gym until you are told by our staff that it is safe to return. Please read the Fire Action notice on your bedroom door.

First Aid
The hotel has several staff qualified in emergency first aid. Please speak to reception if you need help.

Shop
A great choice of everyday items including baby (swim) nappies, sun cream, painkillers and a range of toiletries can be purchased at reception. Just ask a member of staff or look at the shop list on the info board opposite the pool.

If you have any questions, please speak to reception. We will be happy to help. Enjoy your stay!