Cancellation Policy & Deposits
We strongly recommend that you purchase cancellation insurance. In the event of cancellation you are liable for holiday costs as below, so a policy will help you cover those charges.
Covid related cancellations
If you had a positive Covid test, we are happy to hold over your deposit for a future holiday.
Whilst the hotel marketing material is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the hotel by reason thereof.
If you require further information about any particular facilities or their availability, please write well in advance of your holiday so that your queries can be dealt with. The hotel cannot accept responsibility for anything said to you by our staff unless it is confirmed to you in writing.
All information given in the hotel marketing material is correct at the time of going to press, but services/facilities may be changed during the validity of the material. The management reserves the right to change the entertainment programme without prior notice.
Participation in any of the hotel’s organised sports competitions, games or other activities is at guests’ own risk.
The hotel hosts weddings and seminars, and some lounge areas may occasionally be unavailable.
Acknowledgement here is based on acceptance of the above and a fuller version of our terms and conditions, which can be found on our website.
Meals in room
Please note that we do not allow food that hasn’t been purchased at the hotel to be consumed in hotel rooms or on the hotel premises.
Alcohol in public areas
We do not allow consumption of drinks that haven’t been purchased from the hotel to be consumed in ground floor public areas, bar, lounges and the restaurant.
We offer a wide range of foods, including daily vegetarian and vegan options. If pre-arranged, we can also offer gluten-free meals. Should you have any other dietary requirements, please let us know before booking with us and we will do our best to accommodate your requirements. However, please note that this might not always be possible.
The hotel public areas and bedrooms are all non-smoking (including vaping). All rooms and corridors are fitted with a smoke alarm which will set off the alarm and call the fire brigade.
We regret no pets are allowed at the hotel.
Stairs (no lift)
Please note there are no lifts at the hotel and some rooms are on the first and second floor. Staff are happy to help with your luggage.
Check-in & check-out
Rooms are available from 3.00 pm on arrival and must be left by 10.30 am on departure.
All treatments attract an extra charge. Advance bookings can be made by calling the resort. Advance booking is recommended.
Damage to hotel property
The hotel retains the right to charge customers for breakages and damage to hotel property. This right will extend to cleaning charges where rooms are left in an unreasonable state at the end of your stay.