Please arrive 10 minutes before your appointment as late arrivals cannot have bookings extended and will be charged in full. Unpaid accounts will be charged to your credit/debit card.
Please note that the Moroc Spa can be used by up to 8 people (10 for private groups) at the same time. If your party is smaller then 8, you might be sharing with other guests.
The Moroc Spa Experience and rituals have to be paid in full at the time of booking. Guests to the Moroc have to be 18 years or older. Use of the Moroc Spa is not suitable for pregnant women.
Clients are kindly asked to give at least 24 hours’ notice of a cancellation. Cancellations made within 24 hours of an appointment will incur a charge equal to 50% of the treatment cost.
Cancellations must be made in person or by e-mail.
Please inform us at the time of booking if you have any medical conditions which may affect or prevent your treatment or the use of the hot tub or heat room.